Last updated: 22 June 2026
Please read these Terms & Conditions carefully before using our website or placing an order with us. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
1. About Us
This website is operated by Elite Plastic Solutions Ltd, a company registered in England and Wales.
Registered office: Waterside Business Park, Avalon Road, Kirton, Boston, Lincolnshire, PE20 1QR
Telephone: 01775 661 186
Email: sales@eliteplasticsolutions.co.uk
Throughout these Terms, “we”, “us” and “our” refer to Elite Plastic Solutions Ltd. “You” and “your” refer to the person using our website or engaging our services.
2. Use of Our Website
By accessing our website, you agree to use it lawfully and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site. You must not:
- Use the website in any way that is unlawful, fraudulent, or harmful.
- Use the website to transmit unsolicited commercial communications (spam).
- Attempt to gain unauthorised access to any part of the website, its servers, or any connected systems.
- Introduce viruses, malware, or other malicious or harmful material to the website.
- Damage, disable, overburden, or impair the website or interfere with any other user’s enjoyment of it.
We reserve the right to restrict or terminate access to our website at any time without notice.
3. Our Services
Elite Plastic Solutions Ltd provides two types of service:
- Installation services – supply and installation of windows, doors, roofline products, conservatories, warm roofs, roof lanterns, and glazing at residential or commercial properties.
- Trade counter sales – supply of uPVC and building products (fascia, soffit, guttering, cladding, wall panels, silicones, tools, and hardware) to trade and retail customers.
These Terms apply to both. Where a term applies specifically to one type of service, this is stated.
4. Quotations and Orders
Quotations: Any quotation we provide is valid for 30 days from the date of issue unless otherwise stated. Quotations are not a binding offer and are subject to survey, stock availability, and confirmation.
Orders: An order is not accepted and no contract is formed until we confirm acceptance of your order in writing (by email or letter). We reserve the right to decline any order at our discretion.
Surveys: For installation projects, a survey will be conducted prior to confirming final specifications and price. If the survey reveals conditions materially different from those described, we may need to revise the quotation.
Deposits: We may require a deposit at the time of order confirmation. Deposits are non-refundable except in accordance with Section 8 (Your Consumer Rights) or where we cancel the contract through no fault of your own.
5. Pricing
All prices are as agreed in your written quotation or as displayed in our trade counter at the time of purchase. We reserve the right to amend prices prior to order acceptance to reflect changes in material costs, supplier pricing, or taxation. We will notify you of any changes before your order is confirmed.
Unless otherwise stated, prices for installation projects are inclusive of labour, materials, and VAT. Trade counter prices are displayed exclusive of VAT where applicable; VAT will be added at the point of sale.
6. Payment
Payment terms will be specified in your quotation or invoice. Unless otherwise agreed in writing:
- A deposit may be required at order confirmation (typically 25–50% — as stated on your quotation).
- The balance is due upon completion of installation or collection/delivery of goods.
- Trade account customers are subject to the credit terms agreed at account opening.
We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
7. Installation Services – Specific Terms
Access: You must ensure that we have safe and reasonable access to the property on the agreed installation date(s). Failure to provide access may result in a rescheduling charge.
Preparation: You are responsible for removing any furniture, fixtures, or personal items from the work area prior to our arrival, unless otherwise agreed.
Timescales: Any installation dates given are estimates and may be subject to change due to factors beyond our control (e.g. adverse weather, supply chain delays, or unforeseen site conditions). We will endeavour to give you reasonable notice of any delays.
Completion: Work is considered complete when the installation has been finished to a reasonable standard and signed off. Minor snagging items will be addressed within a reasonable timeframe following notification.
Waste disposal: We will remove and dispose of materials and old fittings removed as part of the installation, unless otherwise agreed in writing.
8. Your Consumer Rights (Cancellation & Returns)
If you are a consumer (i.e. an individual acting outside a trade, business, or profession), you have the following rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Right to cancel: You have the right to cancel a contract within 14 days of entering into it without giving any reason (the “cooling-off period”). To exercise this right, you must inform us in writing (by email to sales@eliteplasticsolutions.co.uk or by post to our registered address) within 14 days.
Custom or bespoke goods: Please note that the right to cancel does not apply to goods that are made to your specification or clearly personalised (e.g. custom-sized windows or doors). We will confirm in your quotation whether any goods are bespoke.
Services commenced within the cancellation period: If you ask us to begin installation work within the 14-day cancellation period and you subsequently cancel, you will be liable to pay for any work carried out up to the point of cancellation.
Faulty or non-conforming goods: If any goods supplied are faulty, not as described, or not fit for purpose, please contact us as soon as possible. You may be entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
Trade customers: These consumer rights do not apply to business-to-business transactions. Returns and cancellations for trade customers are subject to our agreement at the time of the order.
9. Warranties & Guarantees
We stand behind the quality of our products and workmanship. Specific warranty terms will be provided with your installation or purchase. As a general guide:
- Installation workmanship: We provide a guarantee on our installation workmanship. The duration will be specified in your contract documentation.
- Product warranties: Products supplied carry the manufacturer’s warranty. Details are available on request.
- Statutory rights: These guarantees are in addition to, and do not affect, your statutory rights.
10. Intellectual Property
Unless otherwise stated, Elite Plastic Solutions Ltd and/or its licensors own all intellectual property rights in the content and materials published on this website, including text, images, logos, and graphics. All rights are reserved.
You may view and print pages from this website for your own personal, non-commercial use. You must not:
- Republish, sell, rent, or sub-license material from this website.
- Reproduce or copy content for commercial purposes without our prior written consent.
- Redistribute content from this website (unless it is specifically made available for redistribution).
11. Data Protection & Privacy
We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you contact us via our website, request a quote, or place an order, we collect personal information (such as your name, address, email, and phone number) for the purposes of responding to your enquiry, providing our services, and fulfilling your order. We will not sell your personal data to third parties. Data may be shared with trusted subcontractors or suppliers solely where necessary to fulfil your order.
You have the right to access, correct, or request deletion of your personal data at any time. For full details of how we handle your personal data, please read our Privacy Policy.
For information on how we use cookies, please read our Cookie Policy.
12. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Visiting any linked website is at your own risk.
13. Limitation of Liability
To the fullest extent permitted by law, Elite Plastic Solutions Ltd shall not be liable for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with your use of our website or our services, including but not limited to loss of income, loss of profits, loss of data, or loss of business opportunity.
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any matter where it would be unlawful to exclude or limit liability.
- Your statutory rights as a consumer (where applicable).
14. Governing Law & Disputes
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
In the event of a dispute, we encourage you to contact us in the first instance to seek an amicable resolution. Consumers may also seek advice from the Citizens Advice consumer helpline (citizensadvice.org.uk) or refer a dispute to an Alternative Dispute Resolution (ADR) scheme if both parties agree.
15. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. We recommend checking this page periodically.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Elite Plastic Solutions Ltd
Waterside Business Park, Avalon Road, Kirton, Boston, Lincolnshire, PE20 1QR
📞 01775 661 186
📧 sales@eliteplasticsolutions.co.uk